There has been an article floating around today (read here), about AirNZ charging a family new fees to book a different flight after their son came down with chicken pox and they advised the airline of this.
I’m actually pretty frustrated with AirNZ over this one – by impacting people in this way, AirNZ is going to encourage unwell people to fly with them and infect other passengers.
I would much rather fly on an airline that is fully supportive of someone’s decision not to fly due to illness to encourage people to delay travel, rather than putting them in a position where they are financially motivated to travel whilst in an unwell state.
Most kiwi’s don’t bother with travel insurance on domestic flights, it’s not worth the cost, although I’m sure AirNZ wants to push their opt-out travel insurance as much as they possibly can.
I imagine the cost of moving flights for people who have come down with a genuine contagious illness domestically is going to be rather minimal and the publicity gain for passengers knowing that they are less likely to get sick on one of their flights due to this may even make it a profitable idea.
* As a side note, last time I checked out AirNZ’s domestic travel insurance, I was pretty unimpressed at the offering, from memory it didn’t cover electronics, which is about most of my luggage.