I always tend to fly Air New Zealand when travelling internationally – whilst they are sometimes a little more expensive, the service has historically been good, the flights on time and the planes tend not to fall out the sky (not looking at you, Qantas).
However I’ve been pretty unimpressed with my latest experience whilst flying from Wellington to Brisbane where AirNZ managed to entirely forget my meal preference.
I figured this was a once-off mistake with their phone booking systems rather than a systematic fault…. so I logged in this evening to make sure my return flight is set to vegetarian.
Except that I can’t.
Instead my preferences are already defined, thanks to my use of my airpoints number from every single other time I’ve travelled as a vegetarian – which is the way it should be.
But hang on, this is the same for my earlier flight to, which didn’t have the correct meal preference! So either they fucked up on the earlier flight, or they have some larger fault that has a booking stuck as eating meat….. which can’t be changed.
In the past you were able to click on a flight to be able to adjust settings specific to it, whereas now it’s just a popup of mostly useless information. You can still change your seat by using the “Seat Request” button up above, but that has no meal options I could see.
I’d also like to take this time to rant about the hideous use of flash on AirNZ’s booking management page.
Flash is a horrible application – it consumes CPU, it crashes and it violates the use of open standards on the internet. Some vendors aren’t even shipping with flash installed any more (such as Apple with the Macbook Air) and I even remove it from all but my work computer.
A user of an ipad would not be able to use this interface on the basis of flash not being available, although I haven’t tested if the site degrades to a different UI if flash is lacking or not. Mostly because I can’t be bothered debugging their website for them.
Oh and also:
So I’ve thrown a tweet at Air New Zealand, hopefully they come back with a solution – will keep you posted.